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InfestedKerrigan

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I prefer to patronize my FLGSes whenever possible. Not only does it give me an excuse to hang out with my fellow nerds, it helps keep a small local business afloat and ensures I have a place to play with my toy soldiers. But none of the local shops had them, they were selling out rapidly, and so forth.

I’ve been buying stuff from GW mail order for decades, literally. From back when you had to fill out a paper form and mail it to them, like some sort of paleocene creature. Or later when had to dial them by phone, like a neanderthal... Other than the occasional box missing slotta bases or a plastic sprue getting snapped due to rough handling by the post office, I’ve never had any problems. And they always fixed them quickly and with no questions asked.

This has been an especially bizarre occurrence. It’s like I’m dealing with Comcast...

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11 hours ago, PourSpelur said:

That's bananas! What did they send on round two?

Never needed it but I've always heard good things about GW customer service. Sorry to hear that you've had a rough go.

Two boxes of Sisters of Battle, instead of one box of Sisters of Silence. Obviously a packing mistake by someone in the warehouse... These sorts of things happen, I get it. I’m only very mildly annoyed by the mistake, it’s the fact that getting them to correct it has been more than a month-long process from a company whose Mail Order customer service people had always been quick to fix these issues in a matter of minutes in the past.

When the kitchen puts tomatoes on my cheeseburger, which was ordered without tomato, it’s a bummer. When it’s my favorite restaurant where I’ve been a regular for decades and the new server gives me attitude about asking for the kitchen to remake my meal? That’s when things become a real issue.

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2 hours ago, Ish said:

When it’s my favorite restaurant where I’ve been a regular for decades and the new server gives me attitude about asking for the kitchen to remake my meal? That’s when things become a real issue.

Earlier this year I ordered a take-out burger from a joint I used to frequent.

The patty was broken in half and there was what looked like a bite taken out of it. It was probably just a chunk that broke off when they accidentally split the patty, but it gave me pause. When I inspected closer, I found a hair sticking out too. At that point I was grossed out and I immediately called them to tell them what's up. They told me to expect a call from their manager later (it was during the Friday dinner rush).

I still hadn't got a call on Monday, so I went in to talk about it. The server went to the office, came back, and told me the manager was out of town, but they'd call when they got back. Suuuure....

I still got no call by Friday, so I went in again. The server again told the manager was still out of town, and they didn't know when he'd be back. Now I knew he was dodging me and just forcing his employees to lie on his behalf. No GM goes out of town for unspecified amounts of time, is unreachable, and without some temporary transfer of authority. So I called the HQ.

Surprise! The GM was magically back in town on Monday and called me. And he [big bad swear word]ing laughed about it and all but called me a liar. He asked me what color the hair was and I told him blonde. He said "Nope, sorry. My cook has brown hair." I kept my cool, despite my urge to let him have it. I've got plenty of years of food service experience, and arguing with a customer over a $15 burger is always stupid. It's a no-win scenario, but he was going full jackass.

When he realized he wasn't going to bully me into dropping the complaint he interrupted me to ask "What's your address?"

I told him I'm not giving him my address, and he asked how he's supposed to refund my money if he can't mail me check...???

I told him he can refund the charge on my card, or I'll stop in after work to pick up cash. When I got there, he had left the money in an envelope with the hostess. While I was picking it up, I saw him come out of the office, he saw me see him, and darted down a hallway to avoid me.

He looked every bit like the bro-ey douche he sounded like on the phone.

So if anyone is ever in Bellingham, don't go to Bob's Burgers and Brew. [big bad swear word] that place.

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Sigh. It’s like elementary food service management that refunding a customer their money (of which, maybe 5¢ on the dollar is profit) is always a better choice than arguing with them and loosing the customer.

Refund the $15 now, get $150 out of them on their next five visits.

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My sister is absolutely hilarious.

She wants to learn Mandarin, she knows some but wants to get fluent so she was looking to hire a tutor. Due to some miscommunication, he thought he was going on a blind date. He didn't nail it...

1) He saw a bug on her head, smacked her, evidently missed and asked if he could try again. She told him if he touched her again, she'd scream. 

2) He told her he wished he could be stupid like her. Stupid people can afford to be optimistic, smart people feel the weight of the world, and even sometimes kill themselves over it.

3) He told her he felt she was "the one" but "that's crazy because I don't even think you're pretty, just nice to talk to." 

4) When (not "if") they meet next time, don’t wear heels, he doesn't like girls that wear heels.

I was crying laughing. It's like he was dared to put up the worst date there ever was. If there's bad date bingo, he scored a blackout.

 

...

She ended up not hiring him to tutor her. 

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